We are Daniel & Company (Gifts) Limited, trading as Sanrio Gift Gate Online Shop (collectively "we", the "Company" or "Our site") .Our site provides a convenient way to shop online (including by using our applications or software). By using our site, you agree that you agree to be bound by the following terms and conditions. We reserve all our rights, from time to time, to amend the Terms and Conditions hereof without giving further notice to you.
1 Order
1.1All the listed merchandises on our site are regular priced items and no special discount of whatever kinds shall be offered. Product and the price at the product page at our site are for reference only and subject to alteration or modification at the time of actual transaction (if any).
1.2You should provide complete and the updated information including without limitation about your name, contact number, email address, delivery address and receiver name and etc.
1.3Subject to the terms herebelow, changes, cancellation, refund and/or exchange by you is not allowed upon placing the order and payment has been made.
1.4We reserve our right to cancel or not to accept an order for any reasons at our sole discretion, including without limitation:
1.4.1No sufficient stock to deliver the merchandise you have ordered;
1.4.2No delivery can be arranged;
1.4.3One or more of the merchandise you ordered was listed at an incorrect price or the wrong calculation of the grand total due to a human or computer error or an error in the pricing information provided by the supplier; or
1.4.4Merchandise wrongly and inadvertently ordered.
1.5We reserve our right to cancel the order if it is not trustable.
1.6After receiving your order, we will acknowledge receipt of your order by sending an email to you. However, it does not confirm that we have accepted your order.
1.7The acceptance of Orders is subject to the availability of stocks. If you order is accepted by us, we will confirm with you accordingly by issuing an email to you on the merchandises to be delivered. Once you have made payment, the delivery address shall no longer be changed. If we cannot supply any ordered merchandise(s) (whether partially or completely) or due to uncompleted payment through the use of your credit card or due to any other reason, we reserve the right not to accept your order and will, before delivery, inform you first by phone and thereafter via email.
1.8If only part of your order or whole of your order cannot be accepted, we will either refund the relevant amount of the money paid by crediting into your Paypal/Payme/Stripe/Apple Pay/GooglePay/Alipay or allow you to change to purchase other merchandises with higher or equal aggregate value.
2 Price and Payment
2.1 We only accept Apple Pay(if Applicable)、Google Pay(if Applicable)、PayPal、Payme、VISA 、Master Card、 AlipayHK and all merchandises are quoted in Hong Kong Dollars.
2.2 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making Apple Pay((if Applicable)、Google Pay((As if Applicable)、PayPal、Payme、VISA or Master Card 、 AlipayHK and in no event shall any such losses in whole or in part be borne by us.
2.3 Our site does not collect or keep your credit card/bank account information. If you choose to save your Apple Pay((if Applicable)、Google Pay((if Applicable)、PayPal、Payme、VISA、 Master Card 、 AlipayHK account information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
3 Delivery
3.1Unless you elect to pick up the Ordered and confirmed merchandise at our designated Redemption Center (please refer to Clause 3.8 below for costs required), they will be delivered to your designated address by a Third Party Courier (SF Express is the current appointed courier and we reserve the right to use another courier to deliver to the delivery address without giving any notice to you). We reserve our right to levy extra delivery charge or cancel the order if you fail to receive the order for any reasons.
3.2Third party delivery services are currently not available to addresses located in the following areas: (1) outlying islands, including AsiaWorld Expo, Disneyland, Lamma Island, Cheung Chau and Peng Chau (except Ma Wan, Discovery Bay, Tung Chung and Airport), and (2) restricted districts and areas that vans cannot access.
3.33.3 Delivery services shall cease during typhoon signal No.8 or above, or a red or black rainstorm warning is hoisted.
3.4If Typhoon Signal No. 3 or below, Amber, Red or Black Rainstorm Warning is issued, Third party service centers and Third party stores will operate as usual. If Typhoon Signal No.8 or above is issued, services of Third party service centers and Third party stores will be suspended immediately. You shall look out on the weather forecast and make proper arrangement.
3.5Subject to the terms and conditions hereof, we will use reasonable effort to arrange to deliver the ordered merchandise to you within the next 3-5 working days if we receive your order on or before 9am of each working day. However, the time of delivery shall be subject to the approval by the Third Party Courier.
3.6Once the ordered merchandise has been delivered to your delivery address, they will be held at your own risk and we will not be liable for the loss or damage. The title to the ordered merchandise shall remain with us until you or the relevant financial institution has settled the price of the ordered merchandise.
3.7Our company will not be liable for any direct or indirect losses or damages arising in contract, tort or otherwise from the defective quality of the merchandise or the mis-description of the ordered merchandise as set out in this web site, exceeding of the retail price of the ordered merchandise.
3.8Subject to Clause 3.2 above, Ddelivery fee in the sum of :
(a)HKD$ 40 for each order to be delivered within Hong Kong SAR or HK$20 if delivered to our designated Redemption Center shall be levied if the order amount does not achieve HKD$400 or HKD$200 respectively (excluding specific or special priced items);
(b)HKD$ 50 for each order to be delivered to Macau SAR shall be levied if the order amount does not achieve HKD$500 (excluding specific, special priced items and large size items); and
(c)HKD$80 for each order of large size items (regardless of the order amount) to be delivered to Macau SAR will be levied.
3.9Delivery fee for split order
If your order include pre-order merchandise, please noted that all the merchandises will be delivered after the arrival of all the pre-order merchandises. If you choose to split the order, an additional delivery for the split order will be levied in accordance with the terms hereof. For details, please refer to the table of delivery fee for split orders.
3A Pick Up At Our Designated Redemption Center
(i) The current designated redemption center is EASY TRADE Redemption Centre (“designated Redemption Center”);
(ii) HKD20 for each order, if delivered to our designated Redemption Center shall be levied, if the order amount does not achieve HKD200 (excluding specific or special priced items);
(iii) The customer will be required to collect the shipment within fourteen (14) working days after receipt of our email notification. Failure to collect it within the stated period, each shipping order shall be subject to extra HKD50 delivery fee being the expenses to be spent on re-delivering the ordered merchandise.
3B Lapse of Time
Ordered merchandise that are not picked up within specified time or SF fails to reach you, your ordered merchandise might be charged additional storage fee by SF. If you fail to pick up the ordered merchandise within specified period for any reason, it will be treated as discarded merchandise (“discarded merchandise”) and handled in the following way. We shall not be responsible for any consequences arising from the discarded merchandise, including failure to receive the discarded merchandise at the end (whether due to shortage of goods or being destroyed) or any other loss suffered AND we reserve a right to claim for indemnification of any expenses incurred therein.
(i) SF
If the ordered merchandise has not been picked up due to lapse of time and returned to us or needs to be re-delivered to another address, such as SF Store, SF Express Service Center, etc., the cost incurred for the return or the second delivery (if any) shall be borne by the customer.
Please contact SF (which contact information is set out below) immediately for necessary arrangement.
Otherwise, the discarded merchandise will be automatically returned to our Company without further notice.
The discarded merchandise shall be dealt with in accordance with the provisions below after the discarded merchandise has been returned to our Company. (Please refer to Clause 3B (iii) below for more information.)
SF Customer Service Hotline and Office Hours:
SF Hotline: +852 2730 0273
Mon - Fri 08:00 - 20:30
Sat, Sun and Public Holidays 08:00 - 20:00
(ii) Designated Redemption Center- Handling
Upon the ordered merchandise’s arrival at the designated Redemption Center, an e-mail notification will be sent to you.
If you do not collect the ordered merchandise within fourteen (14) working days, the discarded merchandise will be sent back to our Company. Please contact designated Redemption Center (which contact information is set out below) immediately for necessary arrangement.
The discarded merchandise shall be dealt with in accordance with the provisions below after the discarded merchandise has been returned to our Company. (Please refer to Clause 3B (iii) below for more information.)
EASY TRADE Redemption Center:
Address: 18/F, Attilio Building, 579 Nathan Road, Mong Kok, Kowloon
Office hours: Mon-Sun: 12:00 - 22:00 (Closed on Public Holidays)
Address: 22/F, Loyong Court Commercial Building, 212-220 Lockhart Road, Wan Chai
Opening Hours: Mon-Sat 11:00 – 20:00 ; Sun 13:00 - 18:00 (Closed on Public Holidays)
(iii) Post-Return
After being returned to our Company, we shall keep the discarded merchandise in the storage for seven (7) days and reserve a right to levy a storage fee on a daily basis. You should, during such period, contact our Customer Service Officer for necessary arrangement.
If you elect for re-delivery (including through SF or Designated Redemption Center), we will additionally charge (1) HKD50 being the administration fee for re-delivery and re-delivery charge; and (2) storage fee (if any). The discarded merchandise will only be re-delivered after you have settled the above fee.
If we do not receive any notification from you during such period, you will be deemed to have finally decided to abandon the discarded merchandise. Our Company shall, without further consulting you, have the full discretion to deal with the discarded merchandise (including disposal or re-sell) without any compensation and also reserve the right to claim against you for the recovery of any losses suffered by our Company thereof (if any).
4 Refunds and exchanges
4.1Ordered merchandise may be returned for refund or replacement or exchanged(provided that we reserve the right to choose which way) within seven(7) business days of receipt if the merchandise you ordered are faulty, defective or damaged and not caused by you or the merchandise are not what you ordered, provided that:
4.1.1the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes, etc.
4.1.2Supporting document (e.g. electronic receipt) to prove that merchandise(s) in problem is/ are purchased at our site;
4.1.3Sending us the photos(Total 6 photos: include front, back, left ,right, top and bottom) or movies of the merchandise(s)in problem through email immediately;
4.1.4After received the required information, our company shall follow up the case based on the related procedures.
4.2If the merchandise(s) in question is/are out of stock, we would refund to you or exchange for other merchandise(s).
4.3To exchange for another merchandise(s), the exchanged merchandise(s) must be available to purchase on our website and its/their aggregate price must be higher or equal to the original order amount (Provided That you shall separately settle any deficiency). If the discount offer is offered by a 3rd party, the exchange shall be subject to the relevant terms and conditions of that 3rd party.
4.3.1If you have purchased any items with any discount offered by promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account.
4.3.2 If the discount offer is offered by a 3rd party, the exchange shall be subject to the relevant terms and conditions of that 3rd party.
4.4Delivery fee will not be refunded, if any.
4.5Refund: Credited back the relevant net purchase price to the same PayPal,Payme, , Apple Pay、Google Pay, Alipay HK,Bank Transfer account within four (4) weeks after customers return the items to us via delivery through S.F. Stores at our own costs.
4.6Delivery cartoon box is solely used for the purpose of delivery and does not form part of the ordered merchandise or its packaging. We will not provide any after sale service nor arrange for refund nor arrange for exchange in relation to the delivery label, damage or defect of the said delivery cartoon box
5 Intellectual Property
5.1All intellectual property rights in the content, trademarks, product names and company names or logos, user content, design, text, graphics and other materials on our site are not permitted for you to use or change.
6 Disclaimer
6.1The company and its employees, contractors and any third party provider make no representation or warranty in relation to:(including using our applications or software to enter into our Website or any part of it)
6.1.1our Website will be uninterrupted, reliable or fault-free
6.1.2any express or implied warranty or representation or any kind of the accuracy or completeness of our Website
6.1.3We do not have any responsibility and assumes no liability for any damage or injury arising out of use or browse of this website, or any failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, failure of communication lines, interception of transmission messages, software or hardware problem (including but not limited to loss of data or compatibility problems), theft, destruction or alteration of the website, or any breach of contract, tort, negligence, or any other complaints arising directly or indirectly from using or browsing this website, or from uploading, downloading or posting any data, words, images or other materials or information to or from this website.
6.2We will not be liable or pay any money to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us.
7 Warranties
7.1You undertake that you will not use our site to:
7.1.1Use our site for any fraudulent or unlawful purpose or effect and further agree not to disrupt the operation of our site or the servers or networks used to make our site available.
7.1.2Save or collect others' personal information
7.1.3use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others or breach any local, national or international laws or regulations or infringe the intellectual property rights or rights of the others
7.1.4transmit or otherwise make available in connection with our site any virus, or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
7.1.5Transmit, copy or reproduce any parts of our site for any commercial purpose,;
7.1.6without our written consent, to copy or forward or dispatch any part of this site by whatever means or acquire any content of this site and which is copyrighted;
7.1.7Disrupt others
8 Force Majeure
If the performance by our company of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of our company), our company shall be excused from such performance to the extent of such prevention.
9 General
9.1We are not liable or take any responsibility for any error or mistake on the content for our site.
9.2We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of visit our site, with any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action by any methods to access our sites.
9.3The Disclaimer contained in the website shall be governed by the laws of Hong Kong Special Administrative Region. Both parties agree to the non-exclusive jurisdiction of the Hong Kong Special Administrative Region courts.
9.4We reserve our rights to reject any visitors without any notice.
9.5Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
10 Membership
10.1You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
10.2You must provide us with accurate, complete and updated registration information; you must inform us when there is any change of the registration information.
10.3If you, upon registration, provide your membership information of Sanrio Fans Club, you shall be deemed to have consented to our collect and use of your personal information held in Sanrio Fans Club for direct marketing and Sanrio Fans Club membership related purposes.
10.4If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
10.5We respects your legal rights of privacy and collect and save the data based on the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance") of the Laws of the Hong Kong Special Administrative Region.
11 PRIVACY POLICY
11.1General
This privacy policy sets out the policies and practices of Daniel & Company (Gifts) Limited under the trade name of “Sanrio Gift Gate Online Shop”(“Our company”) in the collection, use, sharing and protection of customers’ personal information. Our company may update or change this policy and these changes will be posted in our company’s website.
11.2Collection of Customer’s Personal Information
11.2.1For the purpose of carrying on our company’s business including sale, provision, registration and marketing of our company’s products, our company will collect your personal information when you:
(i)purchase a product from our company online;
(ii)update your personal information;
(iii)enquire information about a product from our company;
(iv)contact our company with an enquiry or complaint;
(v)enter any promotions, competitions, prize draws through our company’s services;
(vi)use our company’s products
(vii)take part in market research;
(viii)Visit or browse our company’s websites.
11.2.2Our company may also collect information about you from other organizations including general business directories and credit information or reference bureau necessary to establish and support the service being requested by you.
11.2.3our company may also collect information indirectly from you when you use our company’s services including but not limited to when you:
(i)Visit or browse our company’s websites;
(ii)Browse or otherwise access the Internet, WAP sites and/or the mobile internet through our company’s services;
11.3Types of Personal Data Collected
11.3.1For the purpose of carrying on our company’s business including sale, provision, registration and administration of our company’s related products and services (including relevant on-line products and services), the information that will be collected including but not limited to:
i.Your name
ii.Correspondence address and/or billing address;
iii.Account details, including account numbers, service numbers or user accounts;
iv.Payment details including credit card information, bank account and other banking information;
v.Contact details, including contact name and fixed and mobile telephone number and email address;
vi.Your date of birth;
vii.Information for the verification of your identity, including identification type and identification number
viii.Your preferences for particular products, services or your hobbies and leisure activities;
ix.A note or recording of a call that you made to our company’s hotlines;
x.An email or letter you send to our company;
xi.any other records of any contact you have with our company;
xii.Your account information, such as dates of payment, top-up information, the service plans you have subscribed; and any other information relating to your account.
11.3.2In support of the suitable product provided by our company, information may be automatically collected by our company on how you surfing our website.
11.3.3Our company may use cookies across its websites in order to improve their performance and enhance your online experience. You may disable cookies on your web browser but if you do so, you may not be able to access certain areas or features of our websites.
11.3.4If you choose not to provide your personal data, our company may not be able to provide you with its products or carry out the activities mentioned in this policy.
11.4Use of Customers’ Personal Information
Our website may use and analyze your information for purposes including but not limited to:
i.The daily operation of our websites;
ii.Verifying your identity and conducting credit checks when required;
iii.Designing services or products for customers' use;
iv.processing your order and providing the products and services that you have bought from our company and keeping you updated with the progress of your order;
v.Keeping you updated of the latest offers or promotions of and managing your membership of Sanrio Gift Gate Online Shop, Sanrio Fans Club and our subsidiaries or associated companies ;
vi.Marketing products and services (in respect of which our company may or may not be remunerated) in the manner set out in the "direct marketing" section below. ;
vii.Assisting you with any products enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have;
viii.Billing you for using our company’s products or services;
ix.Carrying out research and statistical analysis and monitoring customer use of our company’s network, products and services on an anonymous or depersonalized basis;
x.Assisting our company in fraud and crime prevention;
xi.Debt tracing, debt recovery and credit management;
xii.Contacting you if necessary.
11.5Retention of Personal Data
Our company will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as our company needs it for the purposes of use stated in this policy (and directly related purposes) unless the personal data is also retained to satisfy any applicable statutory, regulatory or contractual obligations or for the purpose of investigation, detection and prosecution of crime.
11.6Disclosure and Sharing of Personal Data
(a) All personal data held by our company will be kept confidential but our company may disclose information about you to the following parties to use, disclose, process or retain your personal data for the purposes mentioned above and any other purposes indicated in this paragraph below:
(i)Companies in our company Group;
(ii)Contractors, agents or suppliers who are involved in delivering the products and services you have ordered or used;
(iii)Any banking or financial institutions, charge or credit card issuing companies;
(iv)Credit information or reference bureaux;
(v)Debit-collection agencies or other debt-recovery organizations;
(vi)Professional advisers (which shall include lawyers and auditors);
(vii)Any agent, contractor or third party service provider who provides administrative, computer, payment, data analytics or other services to our company in connection with the operation of its business;
(viii)Law-enforcement or government bodies, regulatory bodies, courts or as required by law;
(ix)Any person to whom our company is under an obligation to make disclosure under the requirements of any law binding on our company or under and for the purposes of any guidelines issued by regulatory or other authorities with which our company is expected to comply;
(x)Third party reward and privileges programme providers;
(xi)External service providers (including but not limited to mailing houses, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that our company engages for the purposes set out in paragraph 11.4.
(b) We may promote or refer to online stores or websites operated by its business partners or other third parties on the site. If you want to use or order any services or products from them and click on their links, any information that you provided which is transferred to them will be beyond our control. Our Company takes no responsibility over such links. You are advised to study their privacy policies.
11.7Direct Marketing
11.7.1Our company intends to use your personal data such as your contact details, including contact name, fixed and mobile telephone number, email address, correspondence address and other information such as information about the products or services you have viewed online or purchased and your location data so that our company and/or our subsidiary companies and/or our associated companies and/or our business partners can send you information, materials, products, offers and news about the following products (in respect of which our company may or may not be remunerated):
i.All products or services by Sanrio Gift Gate Online Shop;
ii.Reward and privileges programmes and related products or services
iii.Products and services offered by our company’s subsidiaries/associated companies/business partners including travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other consumer products and services. Our company will seek your consent or indication of no objection before our company uses your personal data in direct marketing.
11.7.2You may opt out (free of charge) from receiving direct marketing communications at any time in writing by post to the address stated in paragraph 10 below or by other means stated in our company's websites from time to time.
11.8Security of Personal Data
i.Our company has adequate measures to protect your personal information from unauthorized access, accidental loss or destruction.
ii.If our company has a contract with another third party organization to provide a service on its behalf, our company will ensure they have appropriate security measures and only process your information as our company has authorized. Those organizations will not be entitled to use your personal information for their own purposes. Our company will take reasonable steps to check these organizations to make sure that they are meeting the security requirements set by our company.
11.9Transfer of Personal Data Outside of Hong Kong
At times it may be necessary and/or prudent for our company to transfer certain personal data to other group companies or service providers outside of the Hong Kong Special Administrative Region (“Hong Kong”). This may happen if our company’s servers or suppliers and service providers are based outside of Hong Kong or if you use our company’s services and products while visiting countries outside Hong Kong. Our company will take steps to ensure that your personal information is used by such third parties in accordance with this policy.
11.10Your Privacy Rights
(a)In accordance with the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, you have the right to:
(ii)Check whether our company holds personal data about you and to receive copies of such data;
(iii)Require our company to correct any personal data relating to you which is inaccurate; and
(iii) Ascertain our company’s policies and practices in relation to personal data and to be informed of the kind of personal data held by our company.
(b)In accordance with the Ordinance, our company has the right to charge a reasonable fee for processing a data access request.
(c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, may be made in writing by post to:
The Data Protection Officer
Daniel & Company (Gifts) Limited / Room 8-10, 11th Floor, Block 'B', Vigor Industrial Building,14-20 Cheung Tat Road, Tsing Yi Island, N.T.
Please identify yourself with your name and contact number when writing to the Data Protection Officer.
11.11Privacy Policy Published at our https://www.sanriogiftgate.com.hk/
This Privacy Policy is subject to change from time to time without prior notice and any changes will be posted on our company’s website our https://www.sanriogiftgate.com.hk/. You are advised to check for the latest version regularly. If there is any inconsistency or conflict between the version posted on the website and the previous versions, this version shall prevail. All handling of personal data will be governed by the most recent version of the policy. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy, the English version will prevail.
Aug 26, 2022 updated
